Terms of Use
These Terms of Use ("Terms") form a binding agreement between you
("you", "user") and GIA Healthcare ("GIA", "we") governing your use of the GIA mobile
application, the website at giahealthcare.ph, and all related services
(collectively, the "Platform"). By creating an account or using the Platform,
you agree to these Terms and to our Privacy Policy.
1. What GIA is — and what it is not
GIA is a healthcare technology platform that connects patients with PRC-licensed doctors, partner pharmacies, and accredited laboratories. GIA also provides an AI assistant for non-diagnostic symptom triage and personal health-record keeping. GIA itself does not practice medicine. Clinical decisions are made solely by your licensed treating physician.
Emergencies: If you are experiencing a medical emergency, call 911 (Philippines) or proceed to the nearest hospital. GIA is not intended for emergency use.
2. Eligibility & account
- You must be at least 18 years old, or use the Platform under a parent/guardian account.
- You agree to provide accurate, current, complete information and to keep it updated.
- You are responsible for keeping your password and OTP codes confidential.
- One person, one account. Sharing accounts is prohibited.
3. Doctor consultations
- All physicians on GIA are independently licensed; they consult on their own clinical authority.
- Consult fees are shown before booking and are non-refundable once a consult begins, except as required by law or per the doctor's discretion.
- Prescriptions are issued at the doctor's sole judgment; GIA does not influence prescribing.
- You agree not to record consultations without the doctor's explicit written consent.
4. Pharmacy and lab services
- Pharmacy orders require a valid prescription. Controlled substances are dispensed only with original physical or e-prescription that meets DOH/FDA requirements.
- Lab tests are fulfilled by accredited partner laboratories; GIA does not perform clinical testing.
- Delivery times shown are estimates. GIA is not liable for delays caused by weather, traffic, or partner outages.
- Returns and refunds follow each partner's policy and the Consumer Act of the Philippines.
5. Payments
- Payments are processed by PCI-DSS compliant partners (PayMongo, Maya). GIA never stores your card information.
- All prices are in Philippine Peso (PHP) and inclusive of VAT unless stated otherwise.
- Subscription products (e.g., GIA Plus) auto-renew unless cancelled at least 24 hours before the renewal date.
6. Acceptable use
You agree not to:
- Use the Platform to commit fraud, harassment, or any illegal activity.
- Attempt to reverse-engineer, scrape, or interfere with the Platform.
- Upload malicious code or content infringing on the rights of others.
- Impersonate a licensed clinician or use another person's account.
7. Intellectual property
All software, designs, content, and trademarks on the Platform are owned by GIA or its licensors and are protected by Philippine intellectual property law. You receive a limited, non-exclusive, non-transferable license to use the Platform for personal, non-commercial use.
8. Disclaimers & limitation of liability
The Platform is provided "as is" and "as available". To the maximum extent permitted by law, GIA disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. GIA's aggregate liability for any claim arising out of these Terms is limited to the amount you paid to GIA in the 12 months preceding the claim.
9. Termination
You may close your account at any time from in-app settings or by contacting
hello@giahealthcare.ph. We may suspend or terminate accounts that violate these
Terms, with reasonable notice except in cases of abuse, fraud, or legal compulsion.
10. Governing law
These Terms are governed by the laws of the Republic of the Philippines. Any dispute will be submitted to the exclusive jurisdiction of the courts of Davao City.
11. Changes
We may update these Terms. Material changes will be communicated via the app and email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
12. Contact
General: hello@giahealthcare.ph
Legal: legal@giahealthcare.ph