We’re here to help.
Contact our support team for assistance with your GIA Healthcare account and services.
Send us a message
Frequently Asked Questions
How do I reset my password?
Open the GIA app, tap Sign In, choose "Forgot PIN/Password", and follow the email verification link we send you. If you don't receive the email within 5 minutes, check your spam folder or write to support@giahealthcare.ph and we'll help you recover your account.
How do I delete my account?
From inside the app go to Profile → Privacy → Delete Account, or email support@giahealthcare.ph from the address linked to your account and we'll process the deletion. Under the Philippine Data Privacy Act (RA 10173) we complete account and personal-data erasure within 30 calendar days of a verified request.
How do I book an appointment?
Appointments can be booked in the app under the Appointments tab. For most concerns we now recommend submitting a Clinical Case to ChatGIA first — a licensed physician reviews your case and responds with a prescription, lab request, or consultation recommendation without you having to schedule anything upfront.
How do I contact a licensed physician?
Describe your concern to ChatGIA in the app. When the AI assessment is complete, tap "Submit to Licensed Physician for Review" — a Philippine-licensed physician will review your case. If they determine a live consultation is needed, they will request one and you can schedule it directly from the notification.
How long does provider verification take?
Provider verification for doctors, pharmacies, and laboratories typically completes within 2–5 Philippine business days once all required documents have been uploaded — PRC license, valid government ID, clinic address proof, and a signed provider agreement. We'll notify you by email at each stage of the review.